GraivyGraivy
DTAnalyzer

What your
reports can’t hear

Drive-Thru Analyzer scores your drive-thru conversations, so you can see what goes wrong at the speaker and coach from what was said.

See the moments behind the numbers

Sales, speed of service, and complaints tell you how a store did. Drive-Thru Analyzer uses AI to find what happened in the conversations: missed upsells, confused guests, skipped confirmations, and the same issue coming back. Nobody has to stand beside the headset with a clipboard.

Full coverage

Every conversation, not a sample

Mystery shops and store visits cover a few days a month, each judged by whoever made the visit.

Mystery shoppers see a few days a month, judged by different reviewers. Drive-Thru Analyzer scores every drive-thru conversation the same way, flagging missed upsells, confused guests, and skipped confirmations by store, shift, and daypart.
How Graivy fits a chain

Performance measures

The numbers it tracks

Revenue
Upsell success rateMissed upsell opportunities
Experience
Customer sentiment scoreError rate
Operations
Efficiency scoreConversation complexity
Benchmarking
Store rankingsPercentile performanceComparisons by store, shift, daypart, chain average, and historical period
The chain-wide performance dashboard with visits, grade distribution, performance trend, and evaluation breakdown

Coaching

From conversation to action

  1. 01

    See what’s happening

    Every visit for a store, with its time, length, and grade, and the moments that matter highlighted.

    The visits list for one store, with time, length, grade, and highlighted moments
  2. 02

    Understand why it matters

    Open a visit to see its rating next to the transcript, and the line behind it, such as an order closed without a confirmation.

    One visit with its Not Met rating beside the transcript
  3. 03

    Know what to do next

    A coaching brief lists strengths and areas to work on, each with the words from the conversation behind it.

    A development coaching brief listing strengths and areas for growth
  4. 04

    Know where to focus

    Store comparisons show where performance is strongest, weakest, and drifting.

    Store performance trends with top performers and stores that need attention

Reporting tools

Inside Drive-Thru Analyzer

Store performance dashboard

Store and chain views with trends, comparisons, and rankings, plus the number of conversations behind every figure.

Conversation examples report

Filter to find high- and low-scoring examples with highlights, annotations, and context.

Export and sharing

Data as CSV, charts as PNG or PDF, and annotated coaching examples as text or PDF.

  • Every conversation is scored against the same rules, whichever store, shift, or daypart it came from.
  • Each visit gets a grade (Exceeds, Meets, Not Met, or Critical) and a rating for each part of the order, from greeting to upsell.
  • Every rating links to the lines in the transcript behind it, so a score can always be checked.

Frequently asked questions

Is Drive-Thru Analyzer real-time?
No. It scores conversations in batches, after they happen, so it can cover every one. If you need results sooner, tell us how soon.
Do you integrate with POS systems?
It doesn’t need one: it reads the order details from the conversation. A POS connection can be added later if you want more order detail beside each conversation.
Can a score change after the fact?
No. If the scoring rules change, you get a new version of the results, and the old ones stay as they were.

What is your drive-thru telling you?

Tell us what you want to understand about your stores, and we’ll walk you through how Drive-Thru Analyzer would answer it.

Talk to us