GraivyGraivy

How Graivy fits into your restaurants

A guide for the people who’d roll Graivy out: operations, IT, finance, marketing, legal, and the stores themselves.

What a national brand measured

During peak rush periods, with ServThru taking the drive-thru orders for a leading national QSR brand.

  • 23%faster service times
  • 95%order accuracy

Ask us how service time and accuracy were measured.

In your restaurant

Where the gains come from in a store

Where each product works, from the speaker post to head office.

A drawing of a restaurant from above with seven numbered points: the order point, crew headsets, POS and kitchen, the pickup window, kiosks, the office, and head office.

  1. Order point. ServThru takes the order by voice. Drive-Thru Analyzer scores the conversation afterwards.

  2. Crew headsets. Orders come through live, as today, and the crew steps in when ServThru calls for help.

  3. POS and kitchen. Orders from ServThru and KioskOS land in your POS as they’re confirmed, with nothing to key in.

  4. Pickup window. Your crew takes payment and hands out the meal.

  5. Kiosks. KioskOS runs self-ordering and offers the one add-on most likely to be accepted.

  6. Office. Managers pull up the conversations behind each score, with the moment that mattered highlighted.

  7. Head office. Compare stores, shifts, and dayparts in Drive-Thru Analyzer, and publish kiosk menus with local overrides in KioskOS.

Your systems

Works with what you already run

Graivy connects to HME Nexeo headsets, Genius and Revel POS, your menus, payments and BI tools. Ask us which other systems we support today.

Guests order by voice at the drive-thru speaker and by touch at self-ordering kiosks. ServThru, Drive-Thru Analyzer, and KioskOS connect to your POS, drive-thru audio and headsets, menus and promotions, payments, and BI tools. Crew get alerts to step in, managers get coaching examples, and head office gets comparisons and menus.

Ask us which POS systems and drive-thru hardware we support today, and how the connection would work for yours.

Your teams

What each team gets

Here’s what changes for each team and what to ask us.

  • Operations

    COO, VP of operations, district managers

    Peak hours that run the same way in every store, and a clear view of where each one slips, by shift and daypart.

    Ask us about

    How the crew steps in when ServThru asks and how stores are compared.

  • Franchisees and store managers

    The people who run each store

    Crews spend the rush on the food and the window, not on taking orders, and coaching starts from what was actually said.

    Ask us about

    Crew training and what changes on the first day.

  • IT

    CIO, CTO, IT and security teams

    Staged rollouts with one-click undo, kiosks that keep serving when the network drops, and scoring that is versioned and auditable.

    Ask us about

    Your network, your security review, and what runs in the store versus online.

  • Finance

    CFO and finance teams

    Approved upsell offers made consistently, whoever is working. Kiosk tests your analysts can check in your own BI tools.

    Ask us about

    Pricing and a business case built on your own numbers.

  • Marketing and brand

    CMO, brand and menu teams

    Promotions and limited-time offers stay in sync at the speaker, and kiosk screens carry your brand.

    Ask us about

    How promotions reach the speaker and the kiosks.

  • Legal and privacy

    General counsel, privacy and compliance teams

    ServThru processes what guests say at the speaker, and Drive-Thru Analyzer works from drive-thru conversations and their transcripts.

    Ask us about

    What is stored, where, for how long, and how guests are told.

Getting started

From the first stores to every store

Start in a few stores, compare them with matched control stores, then roll out region by region. Each step waits for a go, adjust, or stop decision.

Five steps: a fit check, the first stores alongside matched control stores, reading the results against the control stores, then rolling out region by region until every store runs with menus managed centrally. Each step waits for a go, adjust, or stop decision.

Start with a few stores

Tell us which stores you’d start with, and we’ll plan the first steps together.

Talk to us