GraivyGraivy
ServThru

Real orders. Happier guests. Higher revenue.

Drive-thru voice AI that takes the order at the speaker while your whole crew hears it and starts cooking.

The highlights

  • Takes the whole order, modifiers and all.

  • Settles the combo in one question.

  • Anyone on the crew can take over with one press.

  • Calls a person when one is needed.

  • Points and rewards at the speaker.

Voice user experience

Fewer questions. Faster lanes.

Every question at the speaker slows every car behind it. So we design what ServThru says, and in what order, to take each order in as few back-and-forths as possible.

One offer can settle the combo, the side, and the drink with a single yes. Guests can cut in at any moment, and each item is on the board in about a second.1

23%2

faster service times

Three questions

One questionDone

Full menu

If they could order it yesterday, they can order it today.

Every item and every modifier on your menu, with no cut-down menu for the AI. ServThru reads the order back while the board shows it, picture and all, so guests can catch a mistake before they pull forward.

95%2

order accuracy

Your crew

Step in
with one press.

The crew hears every order on their headsets, just as they do today, so they can start on it. Anyone can take over at any moment with the answer button they already use. When ServThru needs a person, it pages the crew with the lane number.

A crew member wearing a drive-thru headset

Judgment

Knows when
to get a person.

Allergy and food-safety questions go to someone who knows what’s in your kitchen today. So do complaints, guests who ask for a person, and orders that aren’t really orders. “Can I get a million coffees?” gets a crew member, not a million coffees.

A separate system checks what ServThru says and keeps it to what you’ve approved.

Store notes

Tell it what’s going on today.

A manager or authorized staff member can brief ServThru in a sentence. If the card terminal goes down, every guest hears about it in the greeting, before they order. Nobody finds out at the window.

Offers

Offers the combo.
Takes no for an answer.

You set what ServThru offers, by item, time of day, lane volume, and weather: soup or a hot drink when it’s cold, something cold when it’s hot. At the rush, offers stay short. When the lane is quiet, ServThru suggests more. The board shows each offer full screen, and one “no” ends the offers for that order.

In a 2025 study of 13 brands, drive-thru staff suggested an add-on on 58% of visits.3

Make it a combo?Fries and a cola

Example day

  1. BreakfastSpeed first
  2. MorningSuggest more
  3. LunchSpeed first
  4. AfternoonSuggest more
  5. DinnerSpeed first
  6. LateSuggest more

Loyalty

Rewards at the speaker.

Guests scan the QR code on the order board, or ask ServThru for it at any point, to add their loyalty account to the order. They earn points, redeem rewards, and get greeted by first name. With order preferences turned on, ServThru can use theirs too.

Your loyalty system knows who they are. The AI doesn’t.

No voice biometrics. Recordings, transcripts, and logs follow your data policy and local law.

Also in ServThru

  • Dozens of languages

    Guests can order in English, French, Spanish, Hindi, and many more, and switch partway through. ServThru answers in the languages you approve, so your crew can follow.

  • Hears the guest, not the traffic

    ServThru separates the guest’s voice from engines, wind, and traffic.

  • One lane or several

    Works in single- and multi-lane stores.

  • If ServThru goes down, your lane doesn’t

    Your crew answers on their headsets, as they do today.

  • Every order in your reports

    Orders by store, day, and hour; time at the speaker; average ticket; offers made and accepted; takeovers; and how often guests corrected an order.

  • Follows your standards

    Your greeting, your read-back, and your offers, on the first order of the day and the last.

Getting started

Your brand once. Each store in hours.

We connect ServThru to your POS and menu once. After that, a store with HME Nexeo headsets goes live in hours. Crew training is short: mostly, getting used to not pressing answer out of habit when a car pulls up.

Pricing follows each store’s order volume, so a quiet store doesn’t pay what a busy one does. If a store outgrows its tier, it moves up without interruption.

Works with HME Nexeo headsets, Genius and Revel POS, and the major loyalty systems of record.

Your brandPOSMenu
Connected once
Each store
Live in hours

Let’s talk about
your drive-thru.

Tell us about your menu, your lanes and your busiest hours, and we’ll show you how ServThru would fit.

Talk to us
  1. Typical time from the end of a guest’s sentence to the item appearing on the order board.
  2. Service times and order accuracy measured during peak rush periods with a leading national QSR brand.
  3. Intouch Insight, 2025 Drive-Thru Study: mystery shops at 13 quick-service brands, June and July 2025.