GraivyGraivy

Specs

What ServThru needs, what it connects to, and how it handles your data.

Requirements
  • HME Nexeo headsets.
POS
  • Genius
  • Revel
Loyalty
  • Works with the major loyalty systems of record.
  • The QR code is on the order board, or ServThru brings it up when a guest asks.
  • Guests earn points, redeem rewards, and are greeted by first name. Order preferences can be turned on.
Languages
  • Dozens, including English, French, Spanish, and Hindi.
  • Guests can switch languages partway through an order.
  • ServThru answers only in the languages you approve.
Conversation
  • Guests can interrupt ServThru at any moment.
  • Each item appears on the order board, typically within a second of the guest finishing.
  • Offers name the side and the drink, so one yes completes a combo.
Audio
  • Separates the guest’s voice from engines, wind, and traffic.
Lanes
  • Single- and multi-lane stores.
Hand-offs
  • A guest asks for a person
  • Allergy and food-safety questions
  • Complaints
  • Rude guests
  • Repeated requests for items you don’t sell
  • Orders that aren’t real
Takeover
  • Any crew member, with the answer button on their headset.
  • ServThru pages the crew with the lane number when a person is needed.
Store notes
  • From a manager or authorized staff member.
  • ServThru tells guests up front, in the greeting.
Offers
  • Set by item, time of day, lane volume, and weather.
  • One “no” ends the offers for that order.
Reports
  • Orders by store, day, and hour
  • Time at the speaker
  • Average ticket
  • Offers made and accepted
  • Crew takeovers
  • Guest corrections
Data
  • The AI never receives a guest’s identity or contact details. It gets a first name for the greeting and, if you turn them on, their usual orders.
  • No voice biometrics.
  • Recordings, transcripts, and logs are configurable to match your data policy and local law.
Reliability
  • If ServThru or the network goes down, your crew takes orders on their headsets as they do today.
Going live
  • Your brand’s POS and menu are connected once.
  • After that, each store goes live in hours.
Pricing
  • By each store’s order volume.
  • A store that outgrows its tier moves up without interruption.

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